However, the tables shown here are subject to revision and may have changed. The magnitude of the task was not lost on rads leadership, but they also saw tl 9000 implementation as an opportunity to develop a formal valueadded quality management system. Listen to bizphyx svp, bob clancy as he briefly discusses the latest update to the tl 9000 requirements handbook r5. This will be the first industry specific standard published which incorporates iso 9001. Free download the tl 9000 guide for auditors download. Performance measurements based on reliability of product. The quest forums tl 9000 handbooks are designed specifically for. How does tl 9000 benefit, origin and development of tl 9000.
Software product quality practices quality measurement and evaluation using tl9000 and isoiec 9126 witold suryn 1, alain abran 2, pierre bourque 3. Tl 9000 requirements for conducting an eaudit now included in code of practice for the tl 9000 certification. As we wrap up the series on the benefits of tl 9000 in multiple communications segments, i was thinking about how to distinguish a message regarding the benefits of the tl 9000 to service providers in the cable space quite frankly the message is much the same regardless of market segment. However, because tl 9000 is iso 9000 based, we can draw positive. Quality improvement trends in companies using the tl 9000 quality management system a study of the wireless product family oneyear return rate for the wireless product family. Tl 9000, the telecommunications quality management system standard, presents several auditing challenges. Tl 9000 is a sector specific derivative of the iso 9000 quality management. It was developed by the global members of the quality excellence for suppliers of telecommunications quest forum. Tl 9000 metrics can be invaluable in helping to reduce the product life cycle costs in the development, production, and end of life stages.
Tl 9000 defines the quality management system qms requirements for design, development, production and service provision for the information and communication technologies ict industry. Tl 9000 quality management system measurements handbook. Click here to access our tl 9000 resource library including free white papers, webinars, checklists and more. Tl 9000 is in only its fourth full year of implementation, making performance data sparse. Process metrics have to be identified both for efficiency and effectiveness for each process. Tl 9000 metrics provide benchmark data whittington. It incorporates the requirements of iso 9001 with one additional element,4. Validation of training, registration and metrics completed by sandford liebesman. Will nonconformity ies be raised against the new or changed requirements in tl. Aside from measuring the performance of the quality system, this second handbook also assesses the progress of quality maturation of the company, identifies areas for quality process. Tl 9000 users manual steps for organizations seeking tl 9000 registration registration profile application download rrs users guide obtain data set ids and submit data telecom industry metrics trend reports steps for listing tl 9000 accredited registrars steps for posting of tl 9000 registered organization. Tl 9000 includes all of the requirements of the iso 9001 quality standard, plus additional requirements that focus on customer needs, strategic planning, and accountability. This helpful white paper helps project managers, quality managers and other employees understand how and why to implement risk management according to iso 9001 within their company.
If you are an employee of a tiabpc member company you can purchase the english language version online at a discount. Tl 9000 contains more than double the requirements of iso 9001, including ongoing data collection and reporting. Validation audit requirements handbook checklist tl 9000. Notice for the conversion to tl 9000 requirements handbook r6. A guide to measuring excellence in telecommunications, second edition explains the standard in understandable terms, and provides examples and case studies from the industry. Free pdf downlaod the tl 9000 guide for auditors book online. Tl 9000, comparison with other standards tl 9000, implementation tips tl 9000, industry reports tl 9000, registration documents tl 9000, presentations tl 9000, sample contract language archives. A unique difference from iso 9001 is the use of metrics to assess the quality level of products and services. Structure defines the structure of the handbook and terminology. Ppt tl 9000 quality system powerpoint presentation.
Tl 9000 is the telecommunications industry recognized standard for quality management systems and provides for a single set of worldwide telecom quality management system requirements built on existing industry standards and practices. A guide to measuring excellence in telecommunications at. Customer satisfaction needs to be formally measured and actions initiated to demonstrate improvement. Tl 9000 is an iso 9001 based standard specific intended for use in the telecommunications sector. Pdf the tl 9000 guide for auditors download online. Nationally recognized as tl 9000 experts, bizphyx is the nations leading quality management consultancy, specializing in the implementation of tl 9000, the iso based quality standard of the telecommunications and ict industry. A derivative of iso 9000, tl 9000 is defined in two handbooks. We use your linkedin profile and activity data to personalize ads and to show you more relevant ads. Organizations will need to have successfully transitioned by 14. Answer tl 9000 certification means the organization has been certified by an accredited tl 9000 certification body that the organizations quality management systems have been approved for the scope identified on their registration certificates. Tl 9000 is built on iso 9001 quality management system standard. A twopart quality management system the tl 9000 standard is the telecom industrys unique extension to iso 9001. Bizphyx also assists clients with iso 9001, iso 14001, iso 45001, and iso 50001 implementation, training and qms maintenance, delivered through a range of solutions. Tl 9000 was designed specifically for the telecommunications industry.
Tl 9000 is a globally recognized quality standard and is designed to improve telecommunications or information and communication technologies ict products and services. This is a single user electronic copy of the measurements release 5. The details of changes are listed out in the following tl 9000 web site. Introduction lists the goals of tl 9000, states the purpose of tl 9000, benefits of implementation, relationship to iso 9001 and other requirements, explains how the tl 9000 handbooks are developed and maintained, and defines the effective date of use. Frequently asked questions for the conversion to tl 9000. In 1998 quest forum now tiabpc developed the tl 9000 quality management system qms to meet the supply chain quality requirements of the worldwide communications industry. These handbooks are the result of a cooperative effort among members of the telecommunications industry. Software product quality practices quality measurement and. Download a free white paper pdf this white paper is intended for project managers and shows the relationship between clauses of iso 9001. A second handbook that deals with metrics to quantify the benefits realized from tl9000 implementation was later created by the industry. It is based around iso 9001 and was developed by the quality excellence for suppliers of telecommunications quest leadership forum in response to product and service failures within the industry. Tl 9000 is a quality management system built on iso 9001 and the eight quality principles but designed specifically for the communications industry.
Product cycle cost reduction the iso 9000 group, llc. Effective june 30, 2019 206 pages a full electronic copy of the r5. Delivered inhouse, this workshop is specifically customised to the needs of the organisation and will provide delegates with the foundation knowledge to develop and implement a metrics programme. Alcatel has a website open to all employees that shows their key performance indicators select tl 9000 metrics, plus some other things they track i. It was created to focus on supply chain directives throughout the international telecommunications industry, including the usa. Tl 9000 is a quality management practice designed by the quest forum in 1998. Read books the tl 9000 guide for auditors ebook download. A great deal has happened since gene hutchison and i described the launching of the telecommunications industry quality initiative, tl 9000, in the december 1998 issue of quality progress. Tl 9000 with industry average trends and drills down into the three product categories that represent the wireless technologies of 2g, 3g, and 4g. The tl 9000 standard was developed by and for the ict industry in 1999 to drive consistency in the quality of products and services down the supply chain. This 1 day practical workshop is designed to provide delegates with an overview of the tl 9000 metrics set, based on the additional tl 9000 requirements. Tl 9000 is a quality management system to meet the supply chain quality requirements of the worldwide telecommunications industry. Targets for improvement have to be fixed for these metrics from year to year and continuous improvement demonstrated. Tl 9000 quality management in telecommunications dnv gl.
The full handbook contains nine sections, two appendices, a glossary, bibliography, five figures and 63 tables. Quality improvement trends in companies using the tl 9000. The costs of implementing and sustaining tl 9000 are preventive and can be quickly offset by the resulting reduction in the cost of poor quality and a companys overall operating costs. What is the effective date of tl 9000 requirements handbook r6. The book also provides many helpful tips on implementing the standards in any organization. As of today we have 79,963,679 ebooks for you to download for free. As with isots 16949 for the automotive industry and as9000 for the aerospace industry. The remainder of tl metrics is published within the applicable units.
It also gives an overview of the common requirements of the two frameworks. My experience of working with tlquest folks is that the metrics cannot be simply dismissed as not falling in a sample. Tl 9000 quality management system product category tables 3. Read books the tl 9000 guide for auditors ebook free. A new revision r6 of tl 9000 was released in september 2016. Cnote a management with executive responsibility should demonstrate their active involvement in long and shortterm quality planning. The tl 9000 quality management system qms measurements handbook. The tl 9000 guide for auditors for free video dailymotion. Tl 9000 certification what is the tl 9000 standard. Are the tl 9000 measurements used internally for continual improvement.
994 869 1077 849 667 1434 1024 1300 1160 1120 1403 1414 1130 1315 656 17 619 1449 1152 1573 467 1531 236 932 1076 77 808 322 613 1372 170 206 1039 1475 1120 1120 87 1284 1250 1096 1279 431